PsychX (www.psychx.io) is a venture that emerged from the Jasiri Talent Investor Program in 2022. Since its inception, the company has experienced remarkable growth, evolving continuously to meet the needs of their clients. They provide a user-friendly and interactive platform to access mental health services either virtually, physically, or anonymously. PsychX is keen to bridge the gap that exists with regards to awareness, access, and cost of mental health services, potentially responsible for the recent increase in the burden of illnesses, leading to $1 trillion being lost in productivity globally, hence collapsing the economy. PsychX directly addresses 2 SDGs, SDG 3: Good Health and Well-being, SDG 8: Decent Work and Economic Growth. They are on a mission to make mental wellness a way of life. The breakdown below indicates some of the milestones they have made in terms of the number of hours/ clients they have been able to attend to. Notably, they currently have one corporate client whom they have signed an MOU with to be their sole provider of mental health services and wellness training for the employees.

Image 1: Overview of Pysch X Revenues

The Team

Currently, the team at PsychX is composed of two Co-Founders – Theophilus Juma and Mawia Freda. Other team members include a Lead Psychologist, an operational assistant, and a social media manager. Additionally, they have 30 psychologists of different qualifications and competencies available to them on independent contracts to attend to their clients on a regular and as-needed basis.

Image 2: Pysch X Founders: Theophilus Juma and Mawia Freda

The Platform

The platform has gone through significant changes, and they are currently on the 3rd version (V3). This version encompasses a seamless process, and an individual can book and attend a session in 4 minutes. Importantly, emergency situations are also taken care of by the integration of the platform and WhatsApp chat options. In addition, they are keen to work with the corporate institutions where the employer (admin) is able to generate Therapy Optimization Tokens (TOTs) which are used as access codes for therapy on the platform. The tokens are generated depending on the need and usability by the employees which are then paid for every month. Essentially, there is a dashboard created by organizational admins who would be able to track how many employees are using the services at any particular time without infringing on their privacy or personal data. They have put in stronger systems to enforce privacy and confidentiality of client data on the platform, and this has significantly improved the user experience.

Certifications, Recognitions and Awards

The team at PsychX has amassed individual and collective recognitions which have gone a long way to demonstrate their significant contribution in the health sector. Freda Mawia, the CTO, is underway to complete her 6 months fellowship with International Sustainability Academy in Germany. Additionally in 2023, PsychX was certified and accredited as a service provider of mental health services by the Kenya Counseling Psychologists Association (KCPA).

Image 3 : Certificate from KCPA

PsychX was also awarded “The Mental Health Firm of the Year, 2023” and Theophilus Juma awarded the CEO of the year.

Image 4 : Awards

Client Feedback

Client 1: “The session was really good. It was fulfilling, and I felt better after the session. It was also an eye-opening experience.”

Client 2: “My self-realization journey has started, and I am hopeful to reconnect with myself again.”

Client 3: “The session was great, the tests done gave me a whole new way to look at learning. Thanks.”

Client 4: “I feel less stressed as the tools given to me during the session are helpful.”

Client 5: “The conversation was wholesome, the therapist was empathetic and understood my point of view.”